Modular usage
Integration
Customer satisfaction
Overview
MaQma Helpdesk Component is an advanced helpdesk system, which is also known as Customer Service or Customer Support Software. With this effective and efficient solution you will be able to implement, manage and create flexible customer support solution. The software is efficient for both customers and support staff.
Why should you use MaQma Helpdesk Component?
MaQma Helpdesk Component is the most complete helpdesk system available for Joomla. It can simply use the most basic features at a lower cost (even free if it applies to your needs) but if you grow and need a more powerful helpdesk system you can simply upgrade it and the cost continues to be very affordable.
What makes it unique?
- Extensive customization available through templates.
- Flexible yet powerful workflow designed to cater a broad range of industries, provision of services or product based support to external clients or as an internal case management system supporting internal departments for products, services and human resources departments.
- Flexible security structured with Clients (with manager and regular user), Users and Support Staff (with manager and regular user).
- Contract based support.
- Advanced ticket manager.
- Knowledgabase.
- Glossary.
- Extensive template engine.
- Export engine.
- Reporting engine.
- E-Mail fetching, Support for replying and creating new tickets via emails (currently support POP3 and IMAP).
- Windows client, notifies you of new tickets and allows you to review existing tickets.
- and many more...
