MaQma Live Support have a increased number of features and more are in development to improve it further. Below is a list of features that the system have, note that not all of the features are included.

Visitors monitoring:

• Real-time visitors list;
• Navigation history;
• Visitors details (Country, IP address, referring website, browser, operating system, etc.)
• Ignore specific IP addresses;

Chat:

• Multiple chats support;
• Transfer calls between operators;
• Proactive calls from operators to visitors;
• Automatic calls to visitors through rules;
• Pre-defined messages for operators;
• Smileys support;
• Automatic detection of links;
• Chat ratings;

Desktop Client Application:

• Operator Profile;
• Automatically start with operating systems;
• Popup alerts;
• Sound alerts;

Customization:

• Set layout of visitor chat window;
• Set layout of visitor post a message window;
• Set the online/offline images;

Reports:

• Chats
  • Chats analysis
  • Chats per Department
  • Chats per operator
  • Monthly analysis
• Visitors
  • Operating system analysis
  • Browsers analysis
• Operators
  • Chats analysis
  • Rating

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